Shipping & Delivery Policy

Last Updated: 31st July, 2026

INTRODUCTION

1. This Shipping & Delivery Policy (“Policy”) explains the terms and conditions applicable to the dispatch, shipment and delivery of Products purchased through the SYDLENE website, mobile application, online store and other digital platforms (“Platform”). SYDLENE is operated by Pryolt Private Limited (hereinafter referred to as the “Company”, “we”, “us” or “our”). This Policy forms an integral part of the Company’s Terms & Conditions and applies to all Orders placed through the Platform.
2. By placing an Order through SYDLENE, you acknowledge and agree to the terms set out in this Policy.
3. The Company aims to provide a smooth, reliable and transparent delivery experience. While we make reasonable efforts to ensure timely delivery of Orders, delivery timelines may vary depending on Product availability, delivery location, courier operations, external circumstances and other factors beyond the Company’s reasonable control.

DELIVERY LOCATIONS

1. SYDLENE currently delivers Products to locations within India through Shiprocket and its associated courier and logistics partners. Delivery availability may depend upon:
   1. serviceability of the delivery location;
   2. availability of courier partners through Shiprocket;
   3. local transportation conditions;
   4. regulatory restrictions; and
   5. other operational considerations.
2. Before placing an Order, Customers should ensure that the delivery address provided is complete, accurate and serviceable.
3. The Company reserves the right to restrict delivery to certain locations where delivery cannot reasonably be fulfilled due to operational, legal, security or logistical limitations.

ORDER PROCESSING AND DISPATCH

1. After an Order is successfully placed, the Company begins processing the Order. Order processing generally includes:
2. verification of Order details;
   1. payment confirmation, where applicable;
   2. quality checks;
   3. packaging of Products; and
   4. handover to Shiprocket or the applicable courier partner.
3. Orders are generally dispatched within 2-3 business days from the date of confirmation, subject to Product availability and successful verification.
4. Orders placed on weekends, public holidays or during promotional campaigns, festive periods or sale events may require additional processing time due to increased order volumes.
5. The Company will make reasonable efforts to keep Customers informed regarding any significant delay in dispatch.

DELIVERY TIMELINES

1. Estimated delivery timelines displayed on the Platform are indicative and may vary depending upon: delivery location; courier partner availability; distance from the fulfilment centre; weather conditions; public holidays; transportation disruptions; regulatory restrictions; unexpected operational issues; and circumstances beyond the Company’s reasonable control.
2. The estimated delivery timeline begins from the date the Order is dispatched and not from the date the Order is placed. Delivery timelines are estimates only and do not constitute a guaranteed delivery date unless expressly communicated otherwise by the Company.

SHIPPING CHARGES

1. Shipping charges, if applicable, shall be displayed separately during the checkout process before the Customer confirms the Order.
2. Free shipping is available on Orders with a total value above ₹2,433 for deliveries within India. For Orders of ₹2,433 or less, a flat shipping charge of ₹100 shall apply.
3. The applicable shipping charge may depend upon: Order value; delivery location; package weight and dimensions; actual weight; volumetric weight; chargeable weight; promotional offers; courier availability; and other operational factors.
4. The Company reserves the right to modify shipping charges from time to time. However, any shipping charges applicable to an Order shall be clearly displayed before completion of the purchase.
5. No undisclosed mandatory shipping charges shall be added after the Customer confirms an Order.

CASH ON DELIVERY

1. SYDLENE does not currently provide Cash on Delivery (“COD”) as a payment option. All Orders must be paid for online at the time of purchase.
   

ORDER, CONFIRMATION AND TRACKING

1. After placing an Order, Customers may receive an Order confirmation through email, SMS, WhatsApp or other communication channels provided by them.
2. Once the Order is dispatched through Shiprocket or its associated courier partner, tracking details may be shared through available communication channels.
3. Customers may use the tracking information provided by the Company, Shiprocket or the applicable courier partner to monitor the shipment status and estimated delivery progress.
4. Tracking updates depend on information received from Shiprocket and the applicable courier partner and may occasionally experience delays due to system updates, transit conditions, operational issues or technical limitations.
5. The estimated delivery date displayed through tracking or communicated to the Customer is indicative and may change depending upon the courier partner, delivery location and shipment status.

ACCURACY OF DELIVERY INFORMATION

1. Customers are responsible for providing accurate and complete delivery details at the time of placing an Order.
2. The Customer must ensure that the following information is correct: full name of recipient; complete delivery address; apartment/house number; locality; city; state; PIN code; mobile number; and any specific delivery instructions.
3. The Company shall not be responsible for delays, failed deliveries, misdeliveries or additional charges arising due to incorrect, incomplete or outdated information provided by the Customer.
4. If a Customer identifies an error in delivery details after placing an Order, they should immediately contact Customer Support. The Company will attempt to assist, but changes cannot be guaranteed once the Order has been processed or dispatched.

DELIVERY ATTEMPTS

1. Courier partners generally make multiple delivery attempts before marking an Order as undelivered. Shiprocket facilitates reattempts for eligible undelivered shipments, and the number of delivery attempts may depend upon the selected courier partner and the reason for non-delivery.
2. A delivery may fail due to: Customer unavailability; incorrect address; incomplete address details; inability to contact the Customer; refusal to accept delivery; COD payment refusal; security restrictions at the delivery location; or other circumstances beyond the Company’s control.
3. If a delivery attempt is unsuccessful, the shipment may be reflected as a Non-Delivery Report (“NDR”) through Shiprocket and may be subject to a reattempt or other action through the applicable courier process.
4. Customers should ensure availability at the delivery address and respond to courier communications where necessary to facilitate successful delivery.

FAILED DELIVERY AND RETURN TO ORIGIN

1. If delivery cannot be completed after the applicable delivery attempts, the shipment may be marked as Return to Origin (“RTO”) by the courier partner and returned to the original pickup or fulfilment location.
2. Such situations may occur due to: incorrect address; Customer refusal; Customer unavailability; failure to provide COD payment; non-response to delivery communications; unsuccessful NDR reattempts; or other delivery-related issues.
3. Where a package is returned to the Company: the Customer may contact Customer Support for further assistance; re-dispatch may be subject to Product availability; additional shipping charges may apply where the failure occurred due to Customer-related reasons; and refunds, where applicable, shall be processed in accordance with the Cancellation, Return, Exchange & Refund Policy.
4. Where a shipment is marked for RTO, any applicable return or RTO shipping charges may be incurred by the Company from the courier partner and may be handled in accordance with the Company’s applicable policies.

PARTIAL SHIPMENTS

1. In certain circumstances, the Company may dispatch Products from an Order in multiple shipments.
2. Partial shipments may occur due to: Product availability; warehouse processing; operational requirements; or separate fulfilment arrangements.
3. Customers shall not be charged additional shipping charges merely because the Company chooses to split an Order into multiple shipments, unless such additional charges were expressly disclosed and agreed.
4. Each shipment may have separate tracking details.

DELIVERY OF MULTIPLE PRODUCTS

1. Where an Order contains multiple Products, such Products may not always be delivered together.
2. Different Products may arrive separately depending upon: availability; packaging requirements; warehouse location; courier arrangements; or operational considerations.
3. Customers should wait until the complete Order delivery timeline has passed before reporting a missing Product unless the Company confirms otherwise.

PACKAGING AND PRODUCT HANDLING

1. SYDLENE takes reasonable care while packaging Products to ensure that they reach Customers in proper condition.
2. Products are packaged considering: hygiene requirements; Product protection; transportation conditions; and customer privacy.
3. Customers should ensure that packages are received carefully and stored appropriately after delivery.

PRIVACY DURING DELIVERY

1. SYDLENE understands that lingerie and intimate apparel purchases are personal in nature.
2. The Company endeavours to maintain customer privacy during delivery by using appropriate packaging and limiting Product-related information shared with courier partners to what is necessary for fulfilment.
3. Courier partners may require limited information such as: recipient name; delivery address; contact number; and Order-related information necessary for delivery.

DAMAGED OR TAMPERED PACKAGES

1. Customers should inspect the external packaging at the time of delivery. If the package appears: opened; damaged; tampered with; improperly sealed; or materially different from the expected delivery, the Customer should: refuse acceptance where reasonably possible; or immediately contact SYDLENE Customer Support with relevant photographs or videos.
2. Customers should retain the packaging and any supporting evidence until the issue is resolved.
3. Acceptance of a damaged package shall not automatically remove any rights available to the Customer under applicable law, but timely reporting helps the Company investigate and resolve the issue effectively.

DELIVERY DELAYS

1. While the Company makes reasonable efforts to ensure timely delivery, delays may occur due to circumstances including: courier delays; weather conditions; natural disasters; strikes; public holidays; transportation disruptions; government restrictions; technical failures; supply chain interruptions; or other circumstances beyond the Company’s reasonable control.
2. In case of significant delays, the Company will make reasonable efforts to provide updates where possible.
3. A delivery delay alone does not entitle the Customer to cancel an Order unless permitted under applicable law or the Company’s policies.

FORCE MAJEURE

1. The Company shall not be responsible for delays, interruptions or inability to fulfil delivery obligations caused by events beyond its reasonable control, including: natural disasters; floods; fires; epidemics or pandemics; government actions; transportation failures; labour disputes; internet or technology failures; courier disruptions; or other similar events.
2. The Company shall take reasonable steps to minimise the impact of such events and resume delivery operations as soon as reasonably possible.

CUSTOMER RESPONSIBILITIES AFTER DELIVERY

1. After receiving the Product, Customers should: verify that the delivered package corresponds with the Order; follow Product care instructions; retain invoices and Order details for future reference; maintain Products appropriately; and contact Customer Support promptly in case of any issue.
2. Customers should not open, use, wash or alter Products that they intend to return or exchange, as such actions may affect eligibility under the Return and Exchange Policy.

INTERNATIONAL SHIPPING

1. Currently, SYDLENE delivers within India only.
2. If international shipping is introduced in the future, additional terms relating to: shipping charges; customs duties; import restrictions; taxes; delivery timelines; documentation requirements; and return procedures shall be published separately.

CHANGES TO THIS POLICY

1. The Company reserves the right to modify or update this Shipping & Delivery Policy from time to time to reflect changes in operations, courier arrangements, business practices or applicable law.
2. Any updated Policy shall be published on the Platform with the revised “Last Updated” date.
3. Continued use of the Platform after such changes shall constitute acceptance of the updated Policy.

CUSTOMER SUPPORT