Sydlene is a premium lingerie brand designed to bring together comfort, confidence, and timeless style. We create thoughtfully designed lingerie using soft fabrics, flattering fits, and elevated details for everyday wear. Sydlene is operated by Pryolt Private Limited, based in Jaipur, Rajasthan.

You can refer to our Size Guide available on each product page. If you're unsure, our customer support team will be happy to help you find your perfect fit.

For a more relaxed fit, we generally recommend choosing the larger size. Product-specific fit notes are available on each product page.

Most Sydlene bras feature adjustable straps and multiple hook positions for a customizable fit.

Orders are dispatched within 2–3 business days of confirmation. Delivery time depends on your location. Timelines are estimates and may be affected by courier delays, weather or public holidays.

Yes, we deliver across India.

Once your order is dispatched, you will receive a tracking link via email or SMS.

Please make sure your delivery address is complete, accurate and serviceable before placing your order. If a package is returned to us, contact customercare@sydlene.com. Re-dispatch depends on product availability, and additional shipping charges may apply if the failed delivery was due to customer-related reasons.

We do not currently offer Cash on Delivery (COD). You can pay online using the payment options displayed at checkout.

We accept UPI, debit and credit cards (including RuPay), net banking and popular wallets such as Paytm, Amazon Pay, MobiKwik and Freecharge. Payments are processed securely through our payment partner, Cashfree Payments. Cash on Delivery is not available.

Please do not pay again straight away. First check whether you received an order confirmation email. If you did not, email us at customercare@sydlene.com with your payment reference or a screenshot of the transaction. Amounts debited for failed payments are generally reversed to your original payment method, and the time this takes depends on your bank or payment provider.

Due to hygiene reasons, intimate wear products are generally not eligible for returns once delivered.

Exchanges are not available for size, fit or colour preference. If you receive a damaged, defective or incorrect product, report it within 2 days of delivery and we will arrange an exchange or replacement after verification, as per our Order, Refund & Cancellation Policy.

We strive to ensure that all items sold by SYDLENE meet the highest standards of quality. However, if you receive a faulty or damaged item, please contact us at customercare@sydlene.com within 2 days of receiving your order. Our team will review the issue and, where applicable, assist you with a replacement.

Email customercare@sydlene.com within 2 days of delivery with your order number and clear photos or videos of the item. After verification, we will arrange an exchange or replacement, or another suitable resolution, as per our Order, Refund & Cancellation Policy. The product should be unworn, unused and unwashed, with original tags and packaging intact. If the replacement you need is out of stock, we may offer an alternative resolution, including a refund where applicable.

Once your return, exchange or refund request is approved, the refund is processed to your original payment method and you will receive a confirmation when it is initiated. The time it takes to reflect in your account depends on your bank or payment provider.

For best results, hand wash in cold water using a mild detergent. Avoid bleach, wringing, and high heat.

If machine washing is necessary, use a lingerie bag and select a delicate cycle.

Lay flat to dry in a shaded area. Avoid tumble drying to maintain fabric quality and elasticity.

We strive to display colors as accurately as possible. Slight variations may occur due to screen settings and lighting.

This varies by style. Product details will specify whether pads are removable, fixed, or unpadded.

Yes. All Sydlene orders are dispatched in discreet packaging to protect your privacy, and the outer packaging does not reveal the contents.

You can reach us through our Contact Us page or email us at customercare@sydlene.com.

Shipping is free on orders above ₹2,433 within India. For orders of ₹2,433 or less, a flat shipping charge of ₹100 applies. Any applicable charge is shown at checkout before you confirm your order.

Shipping charges may not be refunded if the product was delivered and you voluntarily cancel, return or exchange it. They may be refunded if the wrong or a defective product was delivered, the order was cancelled by us, the product was not delivered due to our error, or where required by law.

We aim to respond to all customer inquiries within 24–48 hours.

You can request cancellation within 2 hours of placing your order by contacting customercare@sydlene.com. After 2 hours, cancellation is not possible. Changes to size, colour, quantity or delivery address after confirmation are accommodated only where operationally possible.