Terms & Conditions

Last Updated: 31st July, 2026

INTRODUCTION

  1. These Terms and Conditions (“Terms”) govern your access to and use of the website, mobile application, online store and other digital platforms operated by Pryolt Private Limited, under the brand name “SYDLENE” (hereinafter referred to as the “Company”, “we”, “us” or “our”). These Terms apply to your browsing of the Platform, creation of an account, placement of Orders, purchase of Products and use of related services provided by the Company.
  2. By accessing or using the Platform, you confirm that you have read, understood and agreed to these Terms, along with the Company’s Privacy Policy, Shipping Policy, Cancellation, Return, Exchange & Refund Policy, Warranty & Defect Policy (if applicable), Disclaimer and other policies published on the Platform. If you do not agree with these Terms, you must discontinue your use of the Platform.

ABOUT SYDLENE

  1. SYDLENE is a fashion and lifestyle brand owned and operated by Pryolt Private Limited, engaged in the sale of lingerie, intimate apparel, innerwear, accessories and related Products through its Platform.
  2. The Company provides customers access to Product information, online ordering facilities, payment services, delivery coordination and customer support.

DEFINITIONS

  1. For the purposes of these Terms:
    1. “Platform” means the SYDLENE website, mobile application, online store, social media pages and other digital channels through which Products are offered.
    2. “Products” means lingerie, bras, bralettes, underwear, bodysuits, lingerie sets, nipple covers, pasties, adhesive Products, accessories, multipacks and other c. products offered by SYDLENE.
    3. “User” / “Customer” means any person accessing the Platform or purchasing Products.
    4. “Order” means a request placed by a Customer to purchase Products through the Platform.

ELIGIBILITY AND ACCOUNT

  1. Customers must be at least 18 years of age and legally capable of entering into a binding contract under applicable law. If a User is below the age of 18 years, such User may access or use the Platform only under the supervision of a parent, guardian or another responsible adult who has the legal authority to provide consent on the User’s behalf. By permitting a minor to use the Platform or place an Order, such parent, guardian or responsible adult acknowledges and agrees to these Terms and shall be responsible for ensuring compliance with the same.
  2. Users may create an account or place Orders through guest checkout, wherever available.
  3. Customers are responsible for ensuring that all information provided during registration, checkout or communication with the Company is accurate, complete and up to date.
  4. The Company reserves the right to suspend, restrict or terminate any account where it reasonably believes that the account is being used fraudulently, unlawfully, in violation of these Terms, or in a manner that may adversely affect the Platform, the Company or other Users.

PRODUCTS AND PRODUCT INFORMATION

  1. The Company makes reasonable efforts to ensure that Product descriptions, photographs, colours, prices, specifications, sizes and other information displayed on the Platform are accurate.
  2. However, slight variations may occur due to photography, lighting conditions, screen settings, manufacturing processes, fabric characteristics or reasonable manufacturing tolerances.
  3. Product descriptions, collection names, styling recommendations and marketing statements are intended to provide general information regarding the Products and do not guarantee identical fit, comfort, support, appearance or performance for every Customer.
  4. Customers are responsible for reviewing Product descriptions, size guides, material information and care instructions before placing an Order.
  5. The Company shall provide applicable Product information, including manufacturer/importer details and country of origin information, wherever required under applicable law.

SYDLENE PRODUCT COLLECTIONS

  1. SYDLENE Products may be offered under different collections, including:
    1. Butter Collection: Featuring comfort-focused innerwear including everyday bras, maternity bras and sports bras.
    2. Yummy Collection: Featuring lightweight and minimal styles including bralettes, c bras, underwear and bodysuits.
    3. Spicy Collection: Featuring lace-based and occasion-focused lingerie including lace bras, matching underwear and lingerie sets.
    4. Pasties & Accessories: Including nipple covers, bunny lifts, adhesive bras, pasties, tapes and other styling accessories.
    5. Undies Collection: Including everyday underwear styles and multipacks.
  2. Collection names and descriptions are intended for branding and styling purposes only. Actual Products, designs, availability and specifications may vary from time to time.Collection names and descriptions are intended for branding and styling purposes only. Actual Products, designs, availability and specifications may vary from time to time.

ORDERS & ACCEPTANCE

  1. Products displayed on the Platform are subject to availability.
  2. By placing an Order, you make an offer to purchase the selected Product(s) at the price displayed at checkout.
  3. An Order confirmation or payment acknowledgment does not constitute acceptance of the Order. The Order shall be considered accepted when the Company confirms dispatch of the Product.
  4. The Company reserves the right to cancel or reject an Order in reasonable circumstances, including:
    1. Product unavailability;
    2. incorrect pricing or Product information;
    3. payment failure;
    4. suspected fraud or misuse;
    5. delivery restrictions; or
    6. violation of these Terms.
  5. Where payment has already been received, the applicable refund shall be processed in accordance with the Refund Policy.

PRICING & PAYMENTS

  1. All prices displayed on the Platform shall be in Indian Rupees and shall include applicable taxes unless stated otherwise.
  2. Additional charges, including shipping charges and COD charges, where applicable, shall be disclosed before completion of the Order.
  3. The Company may revise Product prices and promotional offers from time to time. Such changes shall not affect Orders already accepted by the Company.
  4. Payments may be made through the payment methods available on the Platform
  5. The Company may use authorised third-party payment service providers for processing payments.

CASH ON DELIVERY (COD) TERMS

  1. COD may be available for eligible Orders and selected locations.
  2. The Company may charge a reasonable COD handling fee for COD Orders. Such fee shall be separately displayed before the Customer confirms the Order.
  3. COD availability may depend upon factors including delivery location, Order value, courier availability, previous delivery history and operational considerations.
  4. The Company may restrict COD availability for Customers who repeatedly refuse deliveries, misuse COD facilities or engage in fraudulent activity.

SHIPPING & DELIVERY

  1. The Company shall make reasonable efforts to dispatch and deliver Orders within the estimated timelines displayed on the Platform.
  2. Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, transportation delays or circumstances beyond the Company’s reasonable control.
  3. Customers are responsible for providing accurate delivery details.
  4. The Company shall not be responsible for delays caused due to incorrect addresses, Customer unavailability or failure to accept delivery.
  5. Risk in the Product shall pass to the Customer upon successful delivery.

CANCELLATION, RETURN, EXCHANGE AND REFUND

  1. Cancellation, return, exchange and refund requests shall be governed by the Company’s Cancellation, Return, Exchange & Refund Policy.
  2. Due to hygiene considerations, certain intimate Products including underwear, lingerie, adhesive Products, nipple covers, pasties and other direct-contact Products may not be eligible for return or exchange once opened, worn, used, washed, or where hygiene seals, tags or protective packaging have been removed.
  3. This restriction shall not apply where the Product is defective, damaged, incorrect, contaminated, materially different from its description or supplied incorrectly due to an error by the Company.
  4. All refunds shall be processed in accordance with the applicable policy.

PROMOTIONS, DISCOUNTS AND COUPONS

  1. Promotional offers, discounts, coupons, gift vouchers and loyalty benefits may be subject to specific terms, including validity periods, eligibility criteria and usage restrictions.
  2. The Company reserves the right to modify, suspend or withdraw promotional offers prospectively.
  3. Promotional benefits cannot be exchanged for cash unless expressly stated.
  4. Any misuse of promotional offers, including fraudulent usage or creation of multiple accounts, may result in cancellation of benefits or Orders.

USER CONDUCTS

  1. Users agree not to:
    1. provide false information;
    2. misuse the Platform or payment systems;
    3. attempt unauthorised access to the Platform;
    4. upload harmful code or viruses;
    5. infringe intellectual-property rights;
    6. submit false reviews or misleading information; or
    7. use Products or services for unlawful purposes.
  2. The Company may restrict access or take appropriate action against Users violating these Terms.

INTELLECTUAL PROPERTY

  1. All content available on the Platform, including the SYDLENE name, logo, trademarks, photographs, designs, graphics, text, videos, website layout and other materials, are owned by or licensed to the Company.
  2. Users may not copy, reproduce, modify, distribute or commercially exploit such content without prior written permission of the Company.

REVIEWS AND USER CONTENT

  1. Customers may submit reviews, ratings, photographs or other content through the Platform.
  2. By submitting such content, Customers confirm that:
    1. the content is genuine;
    2. they have necessary rights to submit it;
    3. it does not violate any law or third-party rights; and
    4. it does not contain offensive, misleading or unlawful material.
  3. The Company may remove content that violates these Terms or applicable law. Customers retain ownership of their content but grant the Company permission to use such content for operating and promoting SYDLENE.

PRIVACY

  1. The collection, use and processing of personal information shall be governed by the Company’s Privacy Policy.
  2. The Platform may use cookies and similar technologies in accordance with the Cookie Policy.

DISCLAIMER AND LIMITATION OF LIABILITY

  1. The Platform and its services are provided on an “as available” basis.
  2. While the Company endeavours to maintain accurate Product information and uninterrupted services, occasional errors, technical issues or variations may occur.
  3. The Company shall not be responsible for:
    1. indirect or consequential losses;
    2. dissatisfaction arising solely from personal preferences regarding fit, comfort or appearance;
    3. damage caused by misuse, improper care or failure to follow instructions;
    4. delays caused by circumstances beyond the Company’s reasonable control; or
    5. reliance on general marketing or styling descriptions.
  4. Nothing in these Terms excludes liability for defective Products, misleading representations, fraud, negligence or any liability that cannot be excluded under applicable law.
  5. Where a genuine mistake or error occurs due to the Company, including incorrect dispatch, incorrect Product information or fulfilment errors, the Company shall take reasonable steps to rectify the issue.

FORCE MAJEURE

  1. The Company shall not be responsible for delays or failure caused by events beyond its reasonable control, including natural disasters, government restrictions, transportation failures, supply-chain disruptions, internet failures, strikes or similar events.

GOVERNING LAW & JURISDICTION

  1. These Terms shall be governed by the laws of India. Any dispute shall first be attempted to be resolved through mutual discussions. Nothing in these Terms restricts a Customer from approaching any statutory authority, consumer commission or forum available under applicable law. Subject to applicable law, courts at Jaipur, Rajasthan shall have jurisdiction over disputes arising from these Terms.

CHANGES TO THESE TERMS

  1. The Company may modify or update these Terms from time to time due to changes in law, business practices, Products or services.
  2. Updated Terms shall be published on the Platform with the revised date.
  3. Continued use of the Platform after such updates shall constitute acceptance of the revised Terms.

CONTACT INFORMATION

Questions concerning these Terms may be addressed to:

SYDLENE,

Registered Office: 376,  Surana Bhawan, Hanuman Ji Ka Rasta, Jaipur, Rajasthan - 302003

Email: customercare\@sydlene.com

Grievance Officer Phone:  +91 91160 49116